UNIFIED REVISION, CHANGE ORDER, UPGRADE & INSTANT RESOLUTION CENTER

Modify Your Character Brief, Request Proof Revisions, or Get Instant 24/7 Support

Our automated support co-pilot (powered by Gemini 3.7 Flash with live order verification) resolves status questions, free minor revisions, studio error fixes, and eligible self-service hold releases in under 3 seconds—while routing complex or high-value requests directly to the Studio Owner.

Official Studio Work Hours

10:00 AM – 8:00 PM EST (7 Days)

• Daily Clock Cutoff: 6:00 PM EST
• Automated Support & Triage: 24/7 Instant

Tier 1 (Highest Priority) — Active Paid Orders: 1–4 Hours (Rush) • 4–12 Hours (Standard/Priority) during Studio Hours. Active deposit-authorized orders always jump to the front of our queue.

Tier 2 (Standard Priority) — Paid & Completed Orders: 12–24 Hours for download/vault/corrupted-file support • 24–48 Hours for post-order add-ons, alternate outfits, or licensing questions.

Tier 3 (Intake Queue) — Unpaid Submitted Orders: Instant (<60s) automated triage • 24–72 Hours (1–3 Days) human review strictly after all paid orders. Unpaid orders expire at $0 after 7 days.

Step 1 — Load & Verify Your Commission Order

Order Number (Serial) * Format: MNV-YYYYMMDDHHMM-XXXX (from your confirmation email or Vault)

Please enter a valid Order Number starting with MNV-.

Order Email Address * Must match the email address used when submitting your order

Please enter a valid email address (e.g., you@example.com).

Enter your Order # and Email to sync live traits, revision rounds & refund ledger.

READY FOR ORDER LOOKUP Character Sheet • Tier 2 Standard 4K ($49.00 Base)

Free Minor Revisions: 2 of 2 Remaining ($0) • Speed Tier: Standard Queue (1.0x)

Base Package Price: $49.00 USD (Total Authorized: $49.00)

Change Order Rates: +25% Partial Slot = +$12.25 • +50% Full Redraw = +$24.50

Refund & Cancellation Policy: Reviewed Case-by-Case by Order Stage (Submission timestamp locked automatically upon request)

Step 2 — Select Your Revision, Change Order, Upgrade, or Support Action Choose one option below. The form automatically calculates whether your request is $0.00 (Free) or requires a Change Order / Upgrade checkout.

1. $0.00 Free Minor Revision (Rounds 1–2) or Studio Error Fix

Color/HEX tint shifts, eye/scar/expression tweaks, or fixing any studio oversight where the proof missed a checked Step 1 trait (Studio Error fixes never use your 2 free rounds).

2. +25% Partial Slot / Single-Zone Change Order (+$12.25)

Swap 1–2 checked gear/hair/weapon traits, specify custom items for 1–2 blank "Artistic Liberty" tabs after Pass #1, or add a 3rd+ minor revision round.

3. +50% Core Identity / Full-Sheet Structural Redraw (+$24.50)

Change Art Style, Species, Gender/Body Build, Turnaround Stance, overhaul 3+ trait tabs at once, or add/remove major wings, tails, or cloaks across all 8 views.

4. Post-Order Package Upgrade or Add-On Expansion

Upgrade from Tier 1 → Tier 2/3 (pay only the difference!), or tack on the 3D Modeler Handoff Kit (+$25), 8K Print Master (+$15), or 12h Revision Rush (+$19).

5. 24/7 Instant Support, Late-Delivery Surcharge Step-Down, Cancellation or Dispute Resolution

Get an instant (<3s) answer on order status/vault links, claim a Rush Surcharge Step-Down if a rush deadline was missed (or 50% Off Base / 100% Cancel if severely delayed >2–3 days), or request an automated hold release.

Step 4 — Detailed Notes & Instant Submission

Detailed Instructions, Questions, or Revision Notes * Provide clear English instructions (10 to 1,000 characters). For color changes, include #HEX codes if desired.

Please enter at least 8 characters describing your request so our system and artists can assist you accurately.

Calculated Action & Fee Summary

$0.00 USD — Included Free Minor Revision / Studio Error Fix

Verified by Gemini 3.7 Flash & queued directly into Minerva Order Queue Scheduler.

Official Studio Work Hours, Support Response SLAs, Reworks & Automated Refund Rules

Click any section below to review our complete, transparent rules governing work hours, support response windows, missed-rush discounts, and automated refunds:

1. Official Studio Work Hours (10 AM – 8 PM EST), 6 PM Cutoff & 3-Tier Support Response SLAs Toggle ▾

Studio Time Zone & Human Support Hours: Minerva Concept Studio operates on Eastern Time (EST/EDT) from 10:00 AM to 8:00 PM EST, 7 days a week. Our automated AI Support Co-Pilot provides instant (<3-second) triage and answers 24/7/365.
6:00 PM EST Daily Cutoff: Orders, revision requests, and support tickets submitted after 6:00 PM EST are logged immediately, with official human turnaround/response clocks starting at 10:00 AM EST the next morning (except pre-approved 12-Hour Ultra-Rush orders booked before the 2:00 PM EST cutoff).
Tier 1 — Active Paid / Hold-Authorized Orders (Highest Priority): Human response within 1–4 hours for Rush orders and 4–12 hours (max <24h) for Priority/Standard orders during studio hours.
Tier 2 — Paid & Completed Orders (Standard Priority): Human response within 12–24 hours for download, vault, or file corruption issues, and 24–48 hours for post-order upgrades or general questions.
Tier 3 — Unpaid Submitted Orders (Intake Queue): Instant (<60s) automated intake confirmation; manual human review occurs within 24–72 hours (1–3 days) strictly after all Active Paid and Completed Paid orders are cleared. Unpaid submitted orders automatically expire and archive at $0.00 cost after 7 calendar days.

2. Reworks & Revisions: $0 Studio Error Fix vs. $0 Minor Revisions (2 Rounds) vs. +25% / +50% Change Orders Toggle ▾

$0.00 Studio Error Rework (Unlimited & Free — Uses 0 Free Rounds): If your 1080p proof objectively contradicts a trait you explicitly checked or wrote in Step 1 (or contains a rendering/anatomical defect at 100% / 1:1 native pixel scale), we fix it at $0.00 without counting against your 2 free minor revision rounds.
Native 1:1 (100%) Pixel-Scale & Zoom Inspection Standard (Full-Body vs. Macro Callouts): All deliverables are raster artwork (.PNG / .JPG / .PDF) with a finite pixel grid determined by your chosen tier (2K, 4K, 8K, 12K, or 16K). Full-Body Turnaround Views (0°, 90°, 180°, 3/4) are guaranteed for visual sharpness at 100% (1:1) native pixel scale (or standard 300-DPI print viewing distance), while Dedicated 1:1 Macro Callout Boxes (Face/Eyes, Back/Emblem, Weapon/Gear) are engineered specifically for 150%–200% close-up inspection of fine details. Zooming past 100% native pixel scale on a full-body figure (e.g., 300%–800%+ extreme mouse-wheel magnification) or slight, near-imperceptible blurring/softness, natural anti-aliasing, or subtle shading transitions is not considered a rendering defect and is not a reason for free re-rendering, redraws, discounts, or any other remedy.
$0.00 Included Minor Revisions (Up to 2 Rounds Free): Covers subjective fine-tuning within your original brief (color/HEX tint shifts, facial expression tweaks, scar/marking placement, or small trim adjustments).
The "Artistic Liberty" Rule (Blank Tabs): Any trait category left blank/unchecked at Step 1 submission grants Minerva Concept Studio creative freedom to design a fitting default. Requesting a specific custom item for 1–2 previously blank tabs after Pass #1 is a +25% Partial Slot Change Order (or +50% for 3+ tabs).
+25% Partial Slot Change Order vs. +50% Full-Sheet Redraw: Swapping 1–2 checked gear/hair/weapon traits or adding a 3rd+ minor revision round is +25% of base character price. Changing Art Style, Species, Body Build, Turnaround Stance, 3+ trait tabs at once, or adding/removing wings/tails/cloaks is +50% of base character price.

3. Industry-Standard Late-Delivery Ladder (Surcharge Step-Down • >2-3 Day Severe Delay Options) & Case-by-Case Refund Review Toggle ▾

Zero-Trust Server-Clock Verification (Anti-Gaming Protection): All refund and delay calculations are governed strictly by immutable server timestamps and your locked Step 1 JSON trait manifest (never by free-text claims). Time spent awaiting client email/payment verification, after-hours submissions (after 6:00 PM EST), client proof review, or spec clarification holds is automatically excluded.
Tiered Rush Surcharge Step-Down (Minor Delays): If a paid Rush/Priority proof misses its target window, the speed surcharge automatically steps down to the actual speed tier delivered while the 1.0x Base Price stays intact:
- 12-Hour Ultra-Rush (2.50x) delivered in 12–24h: Steps down to 1-Day Express Rush (1.60x).
- Delivered in 24–48h: Steps down to 2-Day Priority (1.25x).
- Delivered in 48–72h: 100% of the Rush Surcharge is waived down to the 1.0x Standard Base Price.
Severe Multi-Day Delay Remedy (>2 Days Late on Rush/Priority or >3 Days Late on Standard — Excluding Client Delays): Only if your initial 1080p proof is still undelivered more than 48 hours (2 days) past a promised Rush/Priority deadline or 72 hours (3 days) past a Standard deadline, you may choose either: (A) Cancel the undelivered order for a 100% Full Hold Release ($0.00 charged, order closed), OR (B) Keep your order in production with 100% of any rush fee waived PLUS 50% OFF your 1.0x Base Character Price!
Stage-by-Stage Cancellation & Hold Release Schedule ($0 Stripe Refund Fee):
- Unpaid Orders: Canceled anytime at $0.00.
- 1-Hour Grace Period (Within 60 Minutes of Hold — ONLY If Proof Has NOT Been Sent & Pass #1 Has Not Started): 100% of the Stripe hold is released ($0.00 charged). Once your 1080p proof is sent, the 1-hour grace period immediately ends.
- After 60 Minutes (Before Pass #1 Starts & Before Proof Is Sent): 15% administrative intake fee captured; 85% of hold released.
- Active Production or Proof Sent (Before 4K Vault Unlock): 50% Non-Refundable Deposit Floor captured for completed Pass #1 labor; remaining 50% hold released (no license granted).
- After 4K/8K Master Vault Unlock: 100% Final & Non-Refundable (corrupted files are re-exported free within 12–24 hours).
Case-by-Case Refund & Cancellation Review: Every cancellation, hold-release, and refund request is reviewed on a case-by-case basis according to your verified production stage and studio schedule. Submitting a request immediately locks your exact submission timestamp so you are never penalized for review wait times.

4. Mandatory 72-Hour Direct Dispute Resolution Protocol & Chargeback Protection Toggle ▾

72-Hour Direct Studio Resolution First: Before initiating any inquiry with a bank or card issuer, the client agrees to submit a resolution request here and allow 48–72 hours for Minerva Concept Studio to perform any free Studio Error Rework or apply any applicable Missed-Rush 50% Base Discount.
Bad-Faith Chargeback Consequences: Every order records signed agreements, 3DS2 bank authentication, Step 1 JSON trait manifests, and timestamped vault receipts. Filing an unauthorized chargeback after Pass #1 or after unlocking the 4K Vault immediately revokes all licenses (DMCA enforced via our embedded Aegis v3.1 invisible cryptographic provenance watermark), locks Cross-Batch Vault access, forfeits Vault Piggy Bank credits and monthly drawing entries, and makes the client liable for the balance plus the $15–$25 processor dispute fee.